Massage Therapy Policies
Procedure for Booking:
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1. Review services on the Booking Page. Once decided, you will be redirected to an off-site booking page (Setmore) to proceed with booking.
2. If you are not sure which service to book after reading descriptions, please book a consultation at your most convenient time.
1st consultation is free, so you can book online or send a WhatsApp message to consult. (876) 852-9474
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3. Once booked, a confirmation e-mail will be sent along with invoice for payment. At this point, please state if you require in-spa services so we can confirm availability.
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4. Once payment is made and receipt received by us, sit back and wait for your relaxing session.
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5. Booking for someone? Book using their details and let us know so we can bill you.
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Appointment Scheduling:
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Consultations are done between 5 and 8 PM each day.
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Massages are done on weekends with some flexibility. Please visit our booking page for available times.
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Appointments can be scheduled online, using the Booking page. All appointments should be booked minimum 3 days in advance to allow us to prepare for your session and confirm availability of spa rooms.
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A minimum 50% deposit is required to secure booking 3 days prior. However, full payments are welcomed.
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Cancellations must be made at least 24 hours in advance from appointment time to avoid a cancellation fee (50% of the deposit made).
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No-shows will be charged the full amount of the scheduled service.
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We reward loyalty and consistency by giving a 10% discount on every 5th massage service, and a complimentary birthday massage for routine clients.
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We operate a mobile service. However, in-spa services are available for full body services ranging from JMD $4,500 and up.
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Code of Conduct:
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Both clients and therapists are expected to maintain a respectful and professional demeanor during sessions.
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Inappropriate behavior will not be tolerated, and the session will be terminated immediately with no reimbursement.
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Client Intake Form:
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All clients must complete a health intake form and sign a waiver before their first session.
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Provide accurate information about any health conditions or concerns.
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Clients are responsible to keep therapist up to date on any changes in personal or health-related information.
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Confidentiality:
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Client confidentiality is of the utmost importance.
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Therapists will not disclose any client information without explicit consent.
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Hygiene and Sanitation:
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We adhere to strict cleanliness and hygiene standards.
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Equipment are sanitized regularly for your safety.
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Continuing Education:
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Our therapist is committed to ongoing professional development.
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We stay informed about the latest techniques and industry standards.
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Communication with Clients:
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Effective communication is key before, during, and after sessions.
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We welcome feedback and strive to address any concerns promptly.
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Please visit our store and make an order.
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You will receive a confirmation e-mail and a follow-up email with invoice and payment details.
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Reply with a receipt of payment attached.
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Sit back and wait for your self-care package.
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You may be contacted during the processing of your order for clarification.
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​​Gift certificates are available for massage services or self-care packages.
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A JMD $2,000 service fee is added to all gift certificates and care packages. The amount listed for gift certs is for your recipient.
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Please state the message for the recipient along with any other instructions.
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Certificates are valid for 2 months. Birthday certificates can be used 1 month prior and up to 1 month after actual birthdate with ID provided.
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The recipient will receive one reminder e-mail after one (1) month.
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No delivery is available at the moment for physical certificates. Pickup locations are as follows:
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VMBS - Duke Street - WEEKDAYS
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Waterfront/Sovereign Centre (Liguanea) - WEEKENDS
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To redeem, present the physical or digital gift certificate at the time of booking along with ID at the time of service.
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Gift certificates are NOT transferable to other individuals, unless in the cases where payment was not yet made and recipient has not been notified.
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Refunds are available within 24 hours of purchase.
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Gift certificates cannot be combined with other promotions or discounts.
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Lost or stolen certificates:
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Report lost or stolen gift certificates immediately.
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Verification may be required for reissuing lost certificates.
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Self-Care Package Ordering Policies & Procedures:
Gift Certificate Policies & FAQ's Answered:
Procedure for Purchase:
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1. First, review services and prices on the Booking page.
2. Make your order for an E-Cert (electronic gift certificate) on Gift Card page. Feel free to include further instructions/queries in the message field.
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Make your order for a physical gift certificate on Whatsapp at (876) 852-9474 or on Instagram @itsohkay876. Please provide your Name, Contact #, E-mail and
Name, Contact #, E-mail of recipient, message and date for delivery.
3. An invoice will follow the order within 24-hours.
4. Once full payment is made and receipt submitted, you will be notified for pickup for physical certs and for E-certs, you will be blind-copied on the e-mail with the gift certificate and booking information submitted to your giftee.
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Thank you for choosing It's Oh Kay Wellness! We look forward to providing you with an exceptional massage therapy experience.